Golden Box Frequently Asked Questions

What is The Golden Box 2.0?

The Golden Box 2.0 is our take on the Japanese New Year tradition of fukubukuro or lucky bag containing a mix-selection of luxury products from your favourite brands.

What is in The Golden Box 2.0?

The Golden Box 2.0 is back and filled with even more luxury goodies such as leather goods, apparels, eyewear, skin care products, fragrances and many more! There is also an extra surprise in selected boxes. As each Golden Box is unique and a mystery, we cannot wait to see what surprises you will receive. Also, you might be among the lucky few to receive an extra surprise from us!

How much is The Golden Box 2.0?

We have 3 types of Golden Boxes for you to choose from:

• The Premium Golden Box for RM488 (with retail value worth from RM1,400 to RM1,800+)
• The Luxury Golden Box for RM888 (with retail value worth from RM2,200 to RM3,100+)
• The Super Luxury Golden Box for RM1,088 (with retail value worth from RM2,800 to RM3,500+)

What will I get in my Golden Box 2.0?

Each Golden Box is packed at random, so there is no way to know what your box may contain – it’s a surprise!

How can I be selected as the lucky customer to get the iPad?

Every 50th customer who make a purchase of The Golden Box will be selected to receive an iPad from us.

Will the iPad be included in The Golden Box?

The iPad will be delivered separately to the lucky customers as this is an additional surprise from us!

How do I know if I am the lucky customer to receive the iPad

We will be announcing the lucky winners on Valiram247.com as well as our social media pages. So, stay tune to find out more at facebook.com/Valiram and instagram.com/valiram.

What are the products/brands in the Golden Box 2.0?

Each Golden Box is filled with a mix-selection of luxury products from brands such as Michael Kors, Bath & Body Works, Victoria's Secret, TUMI, Steve Madden and many more.

Can I choose which products/brands to receive in my Golden Box 2.0?

No. But that is because all our Golden Boxes are pre-packed with mix-selection of luxury products from selected brands on Valiram247. Hence, each box is a surprise – that’s part of the fun!

Will there be apparels in The Golden Box 2.0?

Yes, there will be apparels in The Golden Box 2.0, make sure you select the correct size for yourself or if it is a gift for your loved ones before checking out!

Can I exchange my Golden Box (Male or Female) or selected products in the box?

All Golden Boxes sales are final and not eligible for refunds, returns or exchanges unless it contains defects or damaged products which will need to be returned to us within 30 days of delivery. Kindly refer to the Terms & Conditions for more details.

I bought the wrong apparel size for my Golden Box, can I request for a size change?

Unfortunately, all Golden Boxes sales are final and not eligible for refunds, returns or exchanges unless it contains defects or damaged products which will need to be returned to us within 30 days of delivery. Kindly refer to the Terms & Conditions for more details.

I am not happy with my Golden Box purchase; can I return and exchange it?

We apologize if the products received were not satisfactory. All Golden Boxes sales are final and not eligible for refunds, returns or exchanges. You may refer to the Terms & Conditions for more details.

I bought a RM488 Premium Golden Box. Can I exchange it to the RM888 Luxury Golden Box by topping up the price difference?

Unfortunately, all Golden Boxes sales are final and not eligible for refunds, returns or exchanges unless it contains defects or damaged products which will need to be returned to us within 30 days of delivery. Kindly refer to the Terms & Conditions for more details.

How many Golden Boxes can I purchase?

There is no limit to the number of Golden Boxes you can purchase.

When will I be charged for my Golden Box?

Your full payment will be charged at checkout when placing your Golden Box order.

Can I order other products from Valiram247 in addition to my Golden Box 2.0?

Yes, you may add on other products order on top of your Golden Box in one transaction